By Abernethy Avery M   Gray James I   Butler Daniel D   in Journal of Services Marketing

ISSN:0887-6045|11|5|344-357

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 11.906095

By Butler Daniel D.   Abernethy Avery M.   in Journal of Services Marketing

ISSN:0887-6045|8|2|46-56

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 3.5924444