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ISSN:0887-6045|28|1|10-21

Emerald Group Publishing Ltd‎(2014)‎

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By Gounaris Spiros   Boukis Achilleas   in Journal of Services Marketing

ISSN:0887-6045|27|4|322-333

Emerald Group Publishing Ltd‎(2013)‎

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By Boukis Achilleas   Kostopoulos Giannis   Katsaridou Iliana   in Journal of Strategic Marketing

ISSN:1466-4488|22|2|117-134

Routledge Ltd‎(2014)‎

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By Kostopoulos Giannis   Gounaris Spiros   Boukis Achilleas   in Managing Service Quality

ISSN:0960-4529|22|6|580-591

Emerald Group Publishing Ltd‎(2012)‎

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