By Abernethy Avery M   Gray James I   Butler Daniel D   in Journal of Services Marketing

ISSN:0887-6045|11|5|344-357

Emerald Group Publishing Ltd‎(1997)‎

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By Butler Daniel D.   Abernethy Avery M.   in Journal of Services Marketing

ISSN:0887-6045|8|2|46-56

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 2.699912