By O'Neill Martin   Charters Steven   in Managing Service Quality

ISSN:0960-4529|10|2|112-122

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 12.395628

By O'Neill Martin   Palmer Adrian   Charters Steven   in Journal of Services Marketing

ISSN:0887-6045|16|4|342-362

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 10.624824