By Apte Uday M.   Goh Chon-Huat   in International Journal of Services Technology and Management

ISSN:1460-6720|5|5-6|488-506

Inderscience Publishers‎(2005)‎

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By Cheng Chun-Hung   Goh Chon-Huat   Lee Anita   in International Journal of Operations & Production Management

ISSN:0144-3577|15|6|41-50

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 17.70245