By Klaus Philipp   Edvardsson Bo   Keiningham Timothy L.   Gruber Thorsten   in Journal of Service Management

ISSN:1757-5818|25|2|195-212

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 9.8122225

By Keiningham Timothy L.   Aksoy Lerzan   Andreassen Tor W.   Estrin Demitry   in Journal of Consumer Marketing

ISSN:0736-3761|23|7|470-479

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 8.824563

By Larivière Bart   Aksoy Lerzan   Cooil Bruce   Keiningham Timothy L.   in Journal of Service Management

ISSN:1757-5818|22|1|39-66

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 8.824563

By Keiningham Timothy L   Perkins-Munn Tiffany   Aksoy Lerzan   Estrin Demitry   in Managing Service Quality

ISSN:0960-4529|15|2|172-181

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 8.824563

By Keiningham Timothy L.   Aksoy Lerzan   Malthouse Edward C.   Lariviere Bart   Buoye Alexander   in Journal of Service Management

ISSN:1757-5818|25|3|310-333

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 7.849778

By Keiningham Timothy L.   Aksoy Lerzan   Cooil Bruce   Peterson Kenneth   Vavra Terry G.   in Managing Service Quality

ISSN:0960-4529|16|5|442-459

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 7.849778

By Blazevic Vera   Hammedi Wafa   Garnefeld Ina   Rust Roland T.   Keiningham Timothy   Andreassen Tor W.   Donthu Naveen   Carl Walter   in Journal of Service Management

ISSN:1757-5818|24|3|294-313

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 6.868556

By KeininghamTimothy LeeIpsos Loyalty   Parsippany   New Jersey   USA   CooilBruceGraduate School of Management   Vanderbilt University   Nashville   Tennessee   USA   MalthouseEdward CDepartment of Integrated Marketing Communication   Northwestern University   Evanston   Illinois   USA   LariviereBartCenter for Service Intelligence   Ghent University   Ghent   Belgium   BuoyeAlexanderSchools of Business   Fordham University   Bronx   New York   USA   AksoyLerzanMarketing Department   Fordham University   New York   De KeyserArneDepartment of Management   Innovation and Entrepreneurship   Ghent University   Ghent   Belgium   in Journal of Service Management

ISSN:1757-5818|26|1|2-43

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 0.85293716