By Saad Sameh M.   Lassila Anna M.   in International Journal of Services and Operations Management

ISSN:1744-2370|2|2|109-123

Inderscience Publishers‎(2006)‎

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By Saad Sameh M.   Lassila Anna M.   in International Journal of Industrial and Systems Engineering

ISSN:1748-5037|5|3|268-286

Inderscience Publishers‎(2010)‎

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