By Yagil Dana   Luria Gil   Gal Iddo   in International Journal of Service Industry Management

ISSN:0956-4233|19|5|575-595

Emerald Group Publishing Ltd‎(2008)‎

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By Luria Gil   Yagil Dana   Gal Iddo   in The Service Industries Journal

ISSN:0264-2069|34|12|955-973

Routledge Ltd‎(2014)‎

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