By McNamee Patrick   Greenan Kathleen   McFerran Brendan   in Benchmarking: An International Journal

ISSN:1463-5771|6|2|125-148

Emerald Group Publishing Ltd‎(1999)‎

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By McNamee Patrick   Greenan Kate   McFerran Brendan   in Journal of Strategic Marketing

ISSN:1466-4488|8|3|241-259

Routledge Ltd‎(2000)‎

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By McNamee Patrick B.   O'Reilly Dolores   Jordan Liam   in International Journal of Services Technology and Management

ISSN:1460-6720|3|2|171-191

Inderscience Publishers‎(2003)‎

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By McNamee Patrick   O'Reilly Dolores   Shiels Helen   McFerran Brendan   in Benchmarking: An International Journal

ISSN:1463-5771|10|6|559-580

Emerald Group Publishing Ltd‎(2003)‎

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