By Hill C Jeanne   Motes William H   in Journal of Services Marketing

ISSN:0887-6045|9|2|22-35

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 13.268023

By Motes William H.   in European Journal of Marketing

ISSN:0309-0566|21|1|14-25

Emerald Group Publishing Ltd‎(1993)‎

Access to resources Favorite 4.485179