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ISSN:1757-5818|24|5|567-587

Emerald Group Publishing Ltd‎(2013)‎

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By Carreira Rui   Patrício Lia   Jorge Renato Natal   Magee Christopher L.   in Journal of Engineering Design

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Taylor & Francis Ltd‎(2013)‎

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By Patrício Lia   Fisk Raymond P.   Cunha João Falcão e   in Managing Service Quality

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Emerald Group Publishing Ltd‎(2003)‎

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By Pinho Nelson   Beirão Gabriela   Patrício Lia   Fisk Raymond P.   in Journal of Service Management

ISSN:1757-5818|25|4|470-493

Emerald Group Publishing Ltd‎(2014)‎

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By Teixeira Jorge   Patrício Lia   Nunes Nuno J.   Nóbrega Leonel   Fisk Raymond P.   Constantine Larry   in Journal of Service Management

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Emerald Group Publishing Ltd‎(2012)‎

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