By Fawcett Stanley E.   Rhoads Gary K.   Burnah Phillip   in Benchmarking: An International Journal

ISSN:1463-5771|11|4|346-360

Emerald Group Publishing Ltd‎(2004)‎

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By Fawcett Stanley   Brau James   Rhoads Gary   Whitlark David   Fawcett Amydee   in International Journal of Public Administration

ISSN:0190-0692|31|4|420-438

Routledge Ltd‎(2008)‎

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