By Lehtonen Juha-Matti   Torkki Paulus   Peltokorpi Antti   Moilanen Teemu   in International Journal of Health Care Quality Assurance

ISSN:0952-6862|26|2|80-92

Emerald Group Publishing Ltd‎(2013)‎

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By Peltokorpi Antti   Torkki Paulus   Kamarainen Vesa   Hynynen Markku   in International Journal of Services and Standards

ISSN:1740-8849|5|3|199-213

Inderscience Publishers‎(2009)‎

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