An empirical study of online shopping customer satisfaction in China: a holistic perspective

Author: Liu Xia   He Mengqiao   Gao Fang   Xie Peihong  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-0552

Source: International Journal of Retail & Distribution Management, Vol.36, Iss.11, 2008-10, pp. : 919-940

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