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Author: Sanchez Angel Martinez Perez Manuela Perez
Publisher: Inderscience Publishers
ISSN: 1460-6720
Source: International Journal of Services Technology and Management, Vol.5, Iss.5-6, 2005-02, pp. : 465-478
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Management Decision, Vol. 24, Iss. 6, 1986-12 ,pp. :