Contents

Preface

Acknowledgments

Introduction: Making Every Meeting Matter

PART ONE: LEADING MEETINGS

Principle 1 Get the Whole System in the Room

Principle 2 Control What You Can, Let Go What You Can’t

Principle 3 Explore the “Whole Elephant”

Principle 4 Let People Be Responsible

Principle 5 Find Common Ground

Principle 6 Master the Art of Subgrouping

PART TWO: MANAGING YOURSELF

Principle 7 Make Friends with Anxiety

Principle 8 Get Used to Projections

Principle 9 Be a Dependable Authority

Principle 10 Learn to Say No If You Want Yes to Mean Something

Ten Principles, Six Techniques: A Summary

Conclusion: Changing the World One Meeting at a Time

Bibliography

Index

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

R

S

T

U

V

W

About the Authors