Management of Housekeeping Operations

Author: Chand Ramesh  

Publisher: Anmol Publications PVT. LTD.‎

Publication year: 2013

E-ISBN: 9789387846289

P-ISBN(Paperback): 9788126157198

Subject: TU984 Urban Planning

Keyword: 生活服务技术

Language: ENG

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Description

Some employers of housekeeping personnel find it easier to train completely unskilled and untrained personnel. In such cases, bad or undesirable practices do not have to be trained out of an employee. Previous experience and education should, however, be analyzed and considered in the training of each new employee in order that efficiencies in training can be recognized. If an understanding of department standards and policies can be demonstrated by a new employee, that portion of training may be shortened or modified. However, skill and ability must be demonstrated before training can be altered. Finally, training is the best method to communicate the company’s way of doing things, without which the new employee may do work contrary to company policy. This text is a one-stop resource for all researchers, teachers, and students involved in this crucial area of study.

Chapter

2. Service Quality in Hotels

3. Practice and Procedures of Housekeeping

4. Hotel Operation: Principles and Guidelines

5. Staffing for Housekeeping Operations

6. Factors Influencing Meal Planning

7. Long-term Objectives for Infrastructure Development

8. Food and Beverage

9. Pattern of Service in Restaurant

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