International Journal of Service Industry Management,volume 9,issue 2  (02-2008)

Period of time： 2008年2期

Publisher： Emerald Group Publishing Ltd

Founded in： 1990

Total resources： 67

ISSN： 0956-4233

Subject： F2 Economic Planning and Management

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International Journal of Service Industry Management,volume 9,issue 2

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Evaluating relationships: are satisfaction and quality enough?

By Rosen Deborah E,Surprenant Carol in (1998)

International Journal of Service Industry Management,volume 9,issue 2 , Vol. 9, Iss. 2, 1998-02 , pp. 103-125

Emerald Group Publishing Ltd

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Customer responses to emotional labour in discrete and relational service exchange

By Grayson Kent in (1998)

International Journal of Service Industry Management,volume 9,issue 2 , Vol. 9, Iss. 2, 1998-02 , pp. 126-154

Emerald Group Publishing Ltd

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Customer-service provider relationships: an empirical test of a model of service quality, satisfaction and relationship-oriented outcomes

By Shemwell Donald J,Yavas Ugur,Bilgin Zeynep in (1998)

International Journal of Service Industry Management,volume 9,issue 2 , Vol. 9, Iss. 2, 1998-02 , pp. 155-168

Emerald Group Publishing Ltd

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Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word‐of‐mouth, feedback to the supplier and loyalty

By Söderlund Magnus in (1998)

International Journal of Service Industry Management,volume 9,issue 2 , Vol. 9, Iss. 2, 1998-02 , pp. 169-188

Emerald Group Publishing Ltd

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Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship

By Hocutt Mary Ann in (1998)

International Journal of Service Industry Management,volume 9,issue 2 , Vol. 9, Iss. 2, 1998-02 , pp. 189-200

Emerald Group Publishing Ltd

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Total 5 item(s)