Period of time: 2014年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 8,issue 5
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Service quality in the US airline industry: progress and problems
By Rhoades Dawna L,Jr Blaise Waguespack,Treudt Eric in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.Analysing employee attitudes towards ISO certification
By Koo Hannah,Koo L.C.,Tao Fredrick K.C. in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.Implementing quality initiatives in the human resources department of a hospital: a case study
By Moody David,Motwani Jaideep,Kumar Ashok in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.Customer care versus customer count
By Clutterbuck David,Goldsmith Walter in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.Continuous improvement in public services - a way forward
By Curry Adrienne,Herbert David in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.IT to support service quality excellence in the Australian banking industry
By Lloyd-Walker Beverley,Cheung Yen Ping in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.Best predictors of quality performance in Australian service organisations
By Terziovski Milé,Dean Alison in (1998)
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.A learning team approach for service organizations to achieve TQM and beat the competition
Managing Service Quality,volume 8,issue 5 , Vol. 8, Iss. 5, 1998-05 , pp.