By Åkesson Maria   Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|18|5|457-478

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 13.595774

By Åkesson Maria   Skålén Per   in Journal of Service Management

ISSN:1757-5818|22|1|23-38

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 11.907944