By Walter Ute   Edvardsson Bo   Öström Åsa   in Managing Service Quality

ISSN:0960-4529|20|3|236-258

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 13.248001

By Swahn Johan   Mossberg Lena   Öström Åsa   Gustafsson Inga-Britt   in European Journal of Marketing

ISSN:0309-0566|46|11-12|1628-1646

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 10.093565