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By Cumiskey A.   Capon N.   Pope D.   in Proceedings of the Water Environment Federation

ISSN:1938-6478|2005|2|976-986

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By Capon N.   Berthon P.   Hulbert J.M.   Pitt L.F.   in European Management Journal

ISSN:0263-2373|19|3|215-227

Elsevier‎(2001)‎

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By Capon N   Kaye M.M.   Wood M   in International Journal of Quality & Reliability Management

ISSN:0265-671X|12|8|8-22

Emerald Group Publishing Ltd‎(1995)‎

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By Cumiskey A   Capon N   Corner S   Coombes R   in Proceedings of the Water Environment Federation

ISSN:1938-6478|2004|1|877-897

Water Environment Federation‎(2004)‎

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