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By SharmaPiyushSchool of Marketing Curtin Business School Curtin University Bentley Australia TamJackie L.M.Department of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong KimNamwoonDepartment of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong in Journal of Service Management
ISSN:1757-5818|26|1|137-155
Emerald Group Publishing Ltd(2015)
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