By Donavan D.T.   in Marketing Letters

ISSN:0923-0645|10|1|23-35

Springer Publishing Company ‎(1999)‎

Access to resources Favorite 19.887114

By Donavan D.T.   Hocutt   in Journal of Quality Management

ISSN:1084-8568|6|2|293-306

Elsevier‎(2001)‎

Access to resources Favorite 19.063946