By Elisabetta Raguseo Management Technology and Strategy Department   Grenoble Ecole de Management   Grenoble   FranceManagement Technology and Strategy Department   Grenoble Ecole de Management   Grenoble   France   Emilio Paolucci Department of Management and Production Engineering   Politecnico di Torino   Torino   ItalyDepartment of Management and Production Engineering   Politecnico di Torino   Torino   Italy   Paolo Neirotti Department of Management and Production Engineering   Politecnico di Torino   Torino   ItalyDepartment of Management and Production Engineering   Politecnico di Torino   Torino   Italy   in Business Process Management Journal

ISSN:1463-7154|21|5|1162-1185

Emerald Group Publishing Ltd‎(2015)‎

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