By SouzaRodrigo PaivaDepartment of Controllership and Accounting   University of São Paulo   São Paulo   Brazil   GuerreiroReinaldoDepartment of Controllership and Accounting   University of São Paulo   São Paulo   Brazil   Marcos Paulo Valadares OliveiraDepartment of Business Administration   Universidade Federal do Espírito Santo   Vitória   Brazil   in Business Process Management Journal

ISSN:1463-7154|21|3|466-481

Emerald Group Publishing Ltd‎(2015)‎

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