By Jenamani M.   Mohapatra P.K.J.   Ghose S.   in Electronic Commerce Research and Applications

ISSN:1567-4223|2|1|81-94

Elsevier‎(2003)‎

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By Sarathi G. Partha   Sarmah S.P.   Jenamani M.   in International Journal of Services and Operations Management

ISSN:1744-2370|15|1|95-122

Inderscience Publishers‎(2013)‎

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