By Gonzalez-Benito J.   Martinez-Lorente A.R.   Dale B.G.   in Industrial Marketing Management

ISSN:0019-8501|32|6|443-454

Elsevier‎(2003)‎

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By González-Benito J   Martinez-Lorente A.R.   Dale B.G.   in Business Process Management Journal

ISSN:1463-7154|5|4|345-358

Emerald Group Publishing Ltd‎(1999)‎

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By Dewhurst Frank   Martinez-Lorente Angel R.   Dale Barrie G.   in Managing Service Quality

ISSN:0960-4529|9|4|265-274

Emerald Group Publishing Ltd‎(1999)‎

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By Martinez-Lorente A. R.   Dewhurst F. W.   Gallego-Rodriguez A.   in International Journal of Production Research

ISSN:1366-588X|38|14|3227-3246

Taylor & Francis Ltd‎(2000)‎

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