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By MatzlerKurtDepartment of Strategic Management   Marketing and Tourism   University of Innsbruck   Innsbruck   Austria   StroblAndreasDepartment of Strategic Management and Marketing   University of Innsbruck   Innsbruck   Austria   ThurnerNorbertDepartment of Strategic Management and Marketing   University of Innsbruck   Innsbruck   Austria   FüllerJohannDepartment of Strategic Management and Marketing   University of Innsbruck   Innsbruck   Austria   in Journal of Service Management

ISSN:1757-5818|26|1|117-136

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 10.886033

 

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