By Sanjay Sharma National Institute of Industrial Engineering (NITIE)   Mumbai   IndiaNational Institute of Industrial Engineering (NITIE)   Mumbai   India   Sushanth Satheesh Pai National Institute of Industrial Engineering (NITIE)   Mumbai   IndiaNational Institute of Industrial Engineering (NITIE)   Mumbai   India   in Business Process Management Journal

ISSN:1463-7154|21|4|722-742

Emerald Group Publishing Ltd‎(2015)‎

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By DaulatkarSonalDepartment of Technology Management   National Institute of Industrial Engineering   Mumbai   India   SanglePurnima S.Department of Information Technology Management   National Institute of Industrial Engineering   Mumbai   India   in Business Process Management Journal

ISSN:1463-7154|21|3|482-516

Emerald Group Publishing Ltd‎(2015)‎

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