By ReynosoJavierService Management Research and Education   Tecnológico de Monterrey   EGADE Business School   San Pedro Garza Garcia   Mexico   KandampullyJayDepartment of Human Sciences   The Ohio State University   Columbus   Ohio   USA   FanXiuchengDepartment of Marketing   Fudan University   Shanghai   China   PauloseHannaDepartment of Human Sciences   The Ohio State University   Columbus   Ohio   USA   in Journal of Service Management

ISSN:1757-5818|26|1|156-176

Emerald Group Publishing Ltd‎(2015)‎

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