By Plath D.A.   Stevenson T.H.   in Financial Services Review

ISSN:1057-0810|9|4|343-359

Elsevier‎(2001)‎

Access to resources Favorite 13.41938

By Stevenson Thomas H.   Plath D. Anthony   in Journal of Services Marketing

ISSN:0887-6045|20|1|37-50

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 3.5432653