By Soltani   E.   Meer   R.B. van der   Gennard J.   Williams M.T.   in The TQM Magazine

ISSN:0954-478X|16|6|403-417

Emerald Group Publishing Ltd‎(2004)‎

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By Soltani E.   Gennard J.   Meer R.B. van der   Williams T.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|21|4|377-396

Emerald Group Publishing Ltd‎(2004)‎

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By Post R. B.   Van Der Sluis C. K.   Ten Duis H. J.   in Disability and Rehabilitation

ISSN:1464-5165|28|22|1399-1404

Informa Healthcare‎(2006)‎

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