By Adenso-Díaz B   Kawamura Yayoi   González-Torre Pilar   in Industrial Management & Data Systems

ISSN:0263-5577|99|3|115-120

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 5.640213

By Adenso-Díaz B.   González-Torre Pilar   García Virginia   in International Journal of Service Industry Management

ISSN:0956-4233|13|3|286-302

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 5.640213