By Madu Christian N.   Aheto John   Kuei Chu-Hua   Winokur Dena   in International Journal of Quality & Reliability Management

ISSN:0265-671X|13|3|57-72

Emerald Group Publishing Ltd‎(1996)‎

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By Madu Christian N   Kuei Chu-Hua   Aheto John   Winokur Dena   in Benchmarking: An International Journal

ISSN:1463-5771|1|3|52-66

Emerald Group Publishing Ltd‎(1994)‎

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