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Maney Publishing‎(1990)‎

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Informa Healthcare‎(1996)‎

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Informa Healthcare‎(2012)‎

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Elsevier‎(2012)‎

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By Riel Allard C.R. van   Lievens Annouk   in International Journal of Service Industry Management

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Emerald Group Publishing Ltd‎(2004)‎

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By van Riel Allard C.R.   Liljander Veronica   Jurriëns Petra   in International Journal of Service Industry Management

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Emerald Group Publishing Ltd‎(2001)‎

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By Ribbink Dina   van Riel Allard C.R.   Liljander Veronica   Streukens Sandra   in Managing Service Quality

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Emerald Group Publishing Ltd‎(2004)‎

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By Riel Allard C.R. van   Liljander Veronica   Semeijn Janjaap   Polsa Pia   in The Journal of Business and Industrial Marketing

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Emerald Group Publishing Ltd‎(2011)‎

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By Riel Allard C.R. van   Semeijn Janjaap   Hammedi Wafa   Henseler Jörg   in Management Decision

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Emerald Group Publishing Ltd‎(2011)‎

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By Riel Allard C.R. van   Lemmink Jos   Streukens Sandra   Liljander Veronica   in International Journal of Internet Marketing and Advertising

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Inderscience Publishers‎(2003)‎

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