By Anaza Nwamaka A.   Rutherford Brian   in Journal of Service Management

ISSN:1757-5818|23|5|616-639

Emerald Group Publishing Ltd‎(2012)‎

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By Anaza Nwamaka A.   Rutherford Brian   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|29|5|427-437

Emerald Group Publishing Ltd‎(2014)‎

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By Anaza Nwamaka A.   Zhao Jing   in Journal of Services Marketing

ISSN:0887-6045|27|2|130-140

Emerald Group Publishing Ltd‎(2013)‎

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By Anaza Nwamaka A.   Rutherford Brian N.   in Managing Service Quality

ISSN:0960-4529|22|4|340-358

Emerald Group Publishing Ltd‎(2012)‎

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