By Arnold Mark J   Tapp Shelley R   in Journal of Services Marketing

ISSN:0887-6045|17|2|141-160

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 10.149364

By Fisher James E   Garrett Dennis E   Arnold Mark J   Ferris Mark E   in Journal of Consumer Marketing

ISSN:0736-3761|16|6|576-589

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 6.766243