By Auty Susan   Elliott Richard   in Journal of Product and Brand Management

ISSN:1061-0421|7|2|109-123

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 14.771893

By Auty Susan   Long George   in International Journal of Service Industry Management

ISSN:0956-4233|10|1|7-22

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 14.771893