By Awasthi Preety   Sangle Purnima S.   in Business Process Management Journal

ISSN:1463-7154|18|3|445-471

Emerald Group Publishing Ltd‎(2012)‎

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By Sangle Purnima S.   Awasthi Preety   in Business Process Management Journal

ISSN:1463-7154|17|6|898-918

Emerald Group Publishing Ltd‎(2011)‎

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By Awasthi Preety   Sangle Purnima S.   in Business Process Management Journal

ISSN:1463-7154|19|6|864-891

Emerald Group Publishing Ltd‎(2013)‎

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By Awasthi Preety   Sangle Purnima S.   in International Journal of Electronic Customer Relationship Management

ISSN:1750-0664|7|1|45-67

Inderscience Publishers‎(2013)‎

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