By Wynstra Finn   Axelsson Bj÷rn   Valk Wendy van der   in International Journal of Service Industry Management

ISSN:0956-4233|17|5|474-496

Emerald Group Publishing Ltd‎(2006)‎

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By Blombäck Anna   Axelsson Björn   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|22|6|418-430

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 2.2475462