By Azhashemi Masoud A   Ho Samuel K   in The TQM Magazine

ISSN:0954-478X|8|6|42-47

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 15.061342

By Azhashemi Masoud A   Ho Samuel K.M.   in Managing Service Quality

ISSN:0960-4529|9|1|40-46

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 13.9026