By Aziz Norzalita Abd.   Yasin Norjaya Mohd.   in Asia Pacific Journal of Marketing and Logistics

ISSN:1355-5855|16|2|3-19

Emerald Group Publishing Ltd‎(2004)‎

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By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah   in Measuring Business Excellence

ISSN:1368-3047|17|1|33-50

Emerald Group Publishing Ltd‎(2013)‎

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