By Baker Stacey Menzel   Holland Jonna   Kaufman-Scarborough Carol   in Journal of Services Marketing

ISSN:0887-6045|21|3|160-173

Emerald Group Publishing Ltd‎(2007)‎

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By Motley Carol M.   Henderson Geraldine R.   Baker Stacey Menzel   in Journal of Advertising

ISSN:0091-3367|32|1|47-57

M. E. Sharpe Inc‎(2003)‎

Access to resources Favorite 11.832938