By Bansal Harvir S   McDougall Gordon H.G.   Dikolli Shane S   Sedatole Karen L   in Journal of Services Marketing

ISSN:0887-6045|18|4|290-302

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 10.559467

By Menon Kalyani   Bansal Harvir S.   in International Journal of Service Industry Management

ISSN:0956-4233|18|1|89-104

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 4.672624

By Jones Tim D.   Taylor Shirley F.   Bansal Harvir S.   in Qualitative Market Research: An International Journal

ISSN:1352-2752|12|1|36-48

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 3.3375885