By Barnett Shirley   in International Journal of Services Technology and Management

ISSN:1460-6720|6|2|103-119

Inderscience Publishers‎(2005)‎

Access to resources Favorite 17.306736

By McIlroy Andrea   Barnett Shirley   in Managing Service Quality

ISSN:0960-4529|10|6|347-355

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 12.980234