By Bates Ken   Bates Hilary   Johnston Robert   in International Journal of Service Industry Management

ISSN:0956-4233|14|2|173-183

Emerald Group Publishing Ltd‎(2003)‎

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By Batchelor Joy   Bates Hilary   Croom Simon   in International Journal of Automotive Technology and Management

ISSN:1470-9511|1|2-3|217-235

Inderscience Publishers‎(2003)‎

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By Slack Nigel   Lewis Michael   Bates Hilary   in International Journal of Operations & Production Management

ISSN:0144-3577|24|4|372-387

Emerald Group Publishing Ltd‎(2004)‎

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By Paladino Marcelo   Bates Hilary   da Silveira Giovani J. C.   in Total Quality Management

ISSN:1360-0613|13|5|671-683

Routledge Ltd‎(2002)‎

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