By Bateson John   in Managing Service Quality

ISSN:0960-4529|12|4|206-209

Emerald Group Publishing Ltd‎(2002)‎

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The Final Leap‎

By Bateson> John  

ISBN:9780520951402

University Of California Press‎(2012)‎

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By Wirtz Jochen   Bateson John E.G.   in International Journal of Service Industry Management

ISSN:0956-4233|6|3|84-102

Emerald Group Publishing Ltd‎(1995)‎

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By Wirtz Jochen   Bateson John E.G.   in International Journal of Service Industry Management

ISSN:0956-4233|10|1|82-99

Emerald Group Publishing Ltd‎(1999)‎

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