By Ven Thomas Vander   Beck Jeffrey   in Sociological Spectrum

ISSN:1521-0707|29|5|626-648

Routledge Ltd‎(2009)‎

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By Kim SeungHyun   Cha JaeMin   Knutson Bonnie J.   Beck Jeffrey A.   in Managing Service Quality

ISSN:0960-4529|21|2|112-132

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 5.9246197