By Palmer Adrian   Mcmahon-Beattie Una   Beggs Rosalind   in Journal of Strategic Marketing

ISSN:1466-4488|8|1|47-66

Routledge Ltd‎(2000)‎

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By Palmer Adrian   Beggs Rosalind   Keown-McMullan Caroline   in Journal of Services Marketing

ISSN:0887-6045|14|6|513-528

Emerald Group Publishing Ltd‎(2000)‎

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By Palmer Adrian   McMahon-Beattie Una   Beggs Rosalind   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|12|1|54-60

Emerald Group Publishing Ltd‎(2000)‎

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By O'Neill Martin A   Palmer Adrian J   Beggs Rosalind   in Managing Service Quality

ISSN:0960-4529|8|2|126-132

Emerald Group Publishing Ltd‎(1998)‎

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